NOC OVER CLOUD

24x7x365 Monitoring and Response

Fully monitor servers, system resources, public cloud computing-specific metrics, and common applications such as web servers and databases
Maintain detailed processes and centralized logs for quick troubleshooting
Provide special monitoring for cloud resources such as database services, load balancing, and data warehousing
Adhere to response time for critical events, with regular updates until resolution
Ensure that Tier 3 support is provided by the public cloud provider with special routing and handling
Follow special handling instructions for predefined events per client’s instructions
Provide access to tickets portal and phone number with routing specific to a client’s account
Network Monitoring and performance metrics along with intuitive dashboards, per subscribed services
Monitors WAN link availability, latency and performance
Cloud NOC, informed on the go with instant notifications on network issues

Perform server updates and other routine maintenance tasks proactively
Deliver actionable information to provide visibility on network performance management
Handle special user-requested maintenance tasks
Manage automated backup of server images and other routine backup tasks for disaster recovery
Monitor application performance with optional services such as Analytics
Provide access to knowledge centers with documentation that is specific to clients

220

720

200

950