24x7x365 Monitoring and Response

  • Fully monitor servers, system resources, public cloud computing-specific metrics, and common applications such as web servers and databases
  • Maintain detailed processes and centralized logs for quick troubleshooting
  • Provide special monitoring for cloud resources such as database services, load balancing, and data warehousing
  • Adhere to response time for critical events, with regular updates until resolution
  • Ensure that Tier 3 support is provided by the public cloud provider with special routing and handling
  • Follow special handling instructions for predefined events per client’s instructions
  • Provide access to tickets portal and phone number with routing specific to a client’s account
  • Network Monitoring and performance metrics along with intuitive dashboards, per subscribed services
  • Monitors WAN link availability, latency and performance
    Cloud NOC, informed on the go with instant notifications on network issues
24x7x365 Monitoring and Response
Proactive Management

Proactive Management

  • Perform server updates and other routine maintenance tasks proactively
  • Deliver actionable information to provide visibility on network performance management
  • Handle special user-requested maintenance tasks
  • Manage automated backup of server images and other routine backup tasks for disaster recovery
  • Monitor application performance with optional services such as Analytics
  • Provide access to knowledge centers with documentation that is specific to clients

Speak to a member of our team for more information on our Professional Service options

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Supported IT Services